Sources

Every record carries an origin label. PayOutIndex never silently merges records from different origins.

• Admin-declared — entered by a PayOutIndex administrator. A public source reference is required, and an internal evidence record is attached when available.
• Brand-declared — submitted by an operator brand through the brand program. Every submission enters a moderation queue and requires admin approval before publication.
• User-reported — reserved for a later phase; not currently active. PayOutIndex will not accept open-text complaints.
• Unknown — origin unverified or not recorded.

Every admin-declared record is published with a public source reference. It is the link or short note that points to the underlying primary source — for example, an operator’s terms page, a regulator notice, or an official status update. PayOutIndex displays this reference alongside the data so readers can verify the claim themselves.

For declared records and incidents, PayOutIndex may also retain internal evidence such as a screenshot or an archived snapshot. This material is admin-only and is not published. Public pages indicate that evidence is on file but never expose the underlying evidence material itself.

Brand accounts can submit declared payout windows, method availability, and incident updates through a structured form. Submissions enter a moderation queue and are not published as ground truth. Approved data is labeled brand_declared and always shown separately from admin_declared data. See brand access for details.

User reports are reserved for a later phase. When active, they will be accepted only as structured signals — for example, “withdrawal completed in N hours via method X in market Y”. Open-text complaints will not be accepted. Aggregated user signals will appear separately from admin-declared and brand-declared records, with their own origin label.

PayOutIndex also maintains an append-only operational telemetry log — the observation layer. Observations are scoped to a finer set of sources than declared data and are never accepted from community channels, social platforms, or affiliate write-ups.

Allowed observation sources

• Operator cashier page operator_cashier_page
• Operator terms operator_terms
• Operator status page operator_status_page
• Regulator notice regulator_notice
• Operator communication operator_communication
• Archived snapshot archived_snapshot
• Admin observation admin_observation
• Brand supplementary brand_supplementary

Not accepted as observation sources

• AskGamblers
• Trustpilot
• Reddit
• Casino forums
• Affiliate articles
• AI-generated summaries
• Open-text complaint scraping

Observations are recorded once and never overwritten. Corrections are made by appending a new observation, preserving the full operational history.

• That declared data is ground truth.
• That a method works for a specific user at a specific moment.
• That an operator is safe, recommended, or endorsed.
• That sample sizes imply statistical significance.
• That the absence of an incident means none has occurred.
• That observations capture every operational change — only those that have been recorded from allowed sources.